Crystal Clear
Accident Management

Been in an accident that wasn't your fault? We handle everything — like-for-like replacement vehicles in 24 hours, BSI approved repairs, and full claim settlement. At zero cost to you.

Call 020 3355 9786
No cost to youNCB protected24hr replacement vehicleBSI approved repairs

Loading...

2,500+

Claims Settled

No Upfront Costs

Protected NCB

Like-for-Like Vehicles

BSI Approved Repairers

Why Choose Us

Why Use Us Instead of Your Insurer?

Going through your own insurer after a non-fault accident can cost you money, your no-claims bonus, and weeks of hassle.

Excess payment
Clarity ClaimsNothing to pay - zero excess
Your InsurerPay up to £500+ excess
No-claims bonus
Clarity ClaimsFully protected
Your InsurerMay be affected
Replacement vehicle
Clarity ClaimsLike-for-like vehicle in 24 hours
Your InsurerBasic courtesy car
Dedicated handler
Clarity ClaimsOne dedicated specialist
Your InsurerCall centre rotation
Repair quality
Clarity ClaimsBSI approved repairers
Your InsurerInsurer's choice of repairer
Speed of service
Clarity ClaimsFast, proactive service
Your InsurerWeeks of delays
Simple Process

How It Works

Four simple steps from accident to resolution. We handle everything so you don't have to.

1

Report Your Accident

Call us or fill out the form. We'll gather the details and get your claim started right away.

2

Get a Replacement Vehicle

We'll arrange a like-for-like replacement vehicle within 24 hours so you can carry on with your life.

3

BSI Approved Repairs

Your vehicle goes to a BSI approved repairer. We manage the whole process for you.

4

Claim Settled

We handle all negotiations with the at-fault insurer. You get your vehicle back, hassle-free.

Testimonials

What Our Clients Say

Real experiences from people we've helped get back on the road.

“After my accident, I was dreading the claims process. Clarity Claims made it so easy. Had a replacement car within 24 hours and my car was repaired to perfection. Couldn't recommend them more!”

J

James L.

Birmingham

“I was worried about losing my no-claims bonus, but they explained everything clearly. My NCB was fully protected, I paid nothing, and my dedicated handler kept me updated throughout.”

A

Amira K.

Manchester

“Brilliant service from start to finish. They sorted everything with the other driver's insurer, got my car repaired, and I didn't have to pay a penny. Far better than going through my own insurer.”

T

Tom R.

London

“I was rear-ended at a roundabout and had no idea what to do. Clarity Claims took over completely. Replacement vehicle the next day, repairs sorted, claim settled. Absolute lifesavers!”

S

Sarah M.

London

FAQ

Frequently Asked Questions

Everything you need to know about making a non-fault claim.

What should I do first after a non-fault car accident?
Stay safe, get medical help if needed, exchange details with the other driver such as name, contact, insurance and vehicle information. Take photos of the scene and any damage, then contact us as soon as possible so we can take over and guide you through the process.
How long will I be without my vehicle?
It depends on the repairs needed and the availability of a replacement car. We'll arrange a like for like replacement vehicle as quickly as possible, so you're not left stranded and keep you updated throughout.
Will I have to pay any excess or fees?
No. One of our key commitments is that you won't pay any excess or hidden fees. All costs are recovered from the at-fault insurer so you're never out of pocket for our service.
What if my car is written off rather than repaired?
If your vehicle is declared a write-off, we'll still supply a suitable replacement vehicle and help you through the settlement process, including negotiating the value of your vehicle and making sure you're treated fairly.
What sort of repair will my vehicle have?
Your vehicle will be repaired by our approved network of accredited bodyshops using genuine or approved parts and to manufacturer standards. We make sure the work is high quality so you can trust your vehicle is restored properly.
Can I choose my own repairer?
Yes. If you have a preferred repairer, we can work with them if they meet our standards and are approved by the at-fault insurer. We'll still manage all communication and billing, so you don't have to chase anything.
Will my no claims bonus be affected?
No. Your no claims bonus will never be affected when you use our service for a non-fault accident. We handle everything directly with the at-fault insurer, so your own policy stays completely protected.
How long do I have to make a claim?
It's best to contact us as soon as possible after the accident. Acting quickly helps preserve evidence, speeds up the replacement and repair process and avoids unnecessary delays or disputes.
What if the accident was partially my fault or fault is disputed?
We know liability isn't always clear cut. We'll review the details, deal with the insurers and make sure your rights are protected. If fault is disputed, we'll explain your options and how it may affect the process.
How long will you manage the claim for me?
From vehicle recovery to arranging your replacement car, overseeing repairs and dealing with insurers, we handle everything from start to finish until your claim is fully settled. You'll have a dedicated claims handler keeping you informed throughout.
Is your service really free to me?
Yes, completely free. We recover our costs directly from the at-fault insurer, so you don't pay anything at any stage.
Will the replacement vehicle be like my own?
Yes. We always aim to provide a like for like replacement that matches your vehicle in size, class and specification. Delivery and collection are arranged at your convenience.

Step 1 of 4

Have you been involved in a road traffic accident?